Facilities and recommendations

Facilities

Café Prado

Cafeteria and restaurant.

Hours: 9.00 – 19.30.

24 December, 31 December and 6 January: 9.00 – 13.30.

El Prado Shop and Bookstore

Hours: 9.00 – 19.30

24 December, 31 December and 6 January: 9.00 – 13.30

Information centres

The Museum has information centres for visitors at all entrances:

• Los Jerónimos hall
• Sala de las Musas
• Rotonda de Goya

For telephone information service, please contact the Visitor Centre: 902107077

Audio guides

The Museum has audio guide counters at the three entrances:

• Los Jerónimos hall
• Sala de las Musas
• Rotonda de Goya

Languages: Spanish, English, French, Italian and German.

Price of audio guide:

• Permanent Collection: € 3.50
• Temporary exhibitions: € 3.50
• Combined: (Permanent Collection + temporary exhibition): € 5

If you wish, you may reserve and pay for your audio guide online .

There are also microphones and earphones available at the audio guide counters. These are required for guided group tours if they do not bring their own. Price: € 1 per person

Cloakroom

• The Museum has free cloakrooms at all the entrances
• For security reasons, you must deposit all objects considered dangerous due to size or shape in the cloakrooms
• The Museum is not responsible for damages done to fragile objects inside bags and suitcases left in the cloakroom
• The Museum has strollers, wheelchairs and canes available for visitors free of charge

Auditorium and Conference Room

Capacity: 414 people (Auditorium) and 48 people (Conference room)

Library

Centro de Estudios Casón del Buen Retiro (C/ Alfonso XII 28)

Hours: 9.00 – 14.30 (from Monday to Friday)

Accessibility

• The Museum has elevators, ramps, platforms and bathrooms that are adapted for visitors with mobility impairments
• The Museum has free wheelchairs and canes for visitors available at all the cloakrooms
• Vehicles transporting visitors with mobility impairments can stop directly at the Musuem's front door, please contact 913302800 to give prior notice

Infants

• Baby strollers are available for free at all cloakrooms
• Diaper changing stations are available in men’s and women’s restrooms
• Nursing room

First aid

The Museum has a Medical Staff available.

Recommendations for your visit

• Keep your admission ticket in a safe place in case you are asked for it at any time during the visit
• For your own benefit and that of other visitors do not to use your mobile phone and speak quietly to contribute to the atmosphere of tranquillity and reflection required to enjoy the works of art
• The hours of maximum influx of visitors is from 11.00 to 13.30

Rules for visitors

The following is not permitted in the Museo Nacional del Prado:

• Taking photographs or videos in the Museum galleries
• Bags, backpacks or parcels larger than 40x40cm in the Museum. You can store them in the individual lockers or in the Cloakroom
• Umbrellas or sharp or piercing items. These items must be stored in the Cloakroom
• Food and drinks are not permitted inside the Museum except in the Café Prado
• Baby backpacks and carriers. These should be changed for strollers or prams that are available at any one of the Museum entrances. Parasols on strollers and prams must be closed
• The use of folding seats or any other type of seat within the galleries without authorisation