Facilities and recommendations

Facilities

Information centres

The Museum has information centres for visitors at all entrances:

  • Los Jerónimos hall
  • Sala de las Musas
  • Rotonda de Goya

The following is given out free of charge:

  • A Museum Floor Plan is available in English, French, Italian, Japanese, Portuguese, German, Russian, Chinese, Korean, Catalan, Basque, and the Galician and Valencian languages.
  • Temporary exhibition leaflet in Spanish and English
  • Monthly and quarterly leaflet of activities in Spanish
  • Treasure hunt, educational material in Spanish and English for family visits with children aged between 8 and 12

For telephone information service, please contact the Visitor Centre: 902107077

Audio guides

The Museum has audio guide counters at the entrances:

  • Los Jerónimos hall
  • Sala de las Musas
  • Rotonda de Goya
  • Full version (250 works): Spanish, English, French, German and Italian
  • Masterpieces (50 works): Galician, Catalan, Basque, Russian, Portuguese, Japanese, Korean and Chinese
  • Temporary exhibitions only in Spanish and English

Price of audio guide:

  • Permanent Collection: € 3.50
  • Temporary exhibitions: € 3.50
  • Combined: (Permanent Collection + temporary exhibition): € 5
  • Special combined: (Permanent Collection + two temporary exhibitions): € 6

If you wish, you may reserve for your audio guide online.

Children’s audio guides

  • Recommended for children between 5 and 12 years of age
  • Available in Spanish and English, including an introduction and explanation of 21 masterpieces from the Collection
  • Free loan service when rented by an accompanying adult

Group guiding system (microphone and earpiece)

  • Compulsory use for group visits, except school groups

Price: €1 per person

Sign guides in LSE (Spanish Sign Language)

  • For visitors with hearing impairments
  • Including an explanation about 50 masterpieces from the Collection
  • Free loan. Limited availability. Bookings made at the Visitor Assistance Centre +34 902107077 or by writing to the following email address: cavmuseodelprado@pyrenalia.es

Adapted audio guides with hearing loop

  • For visitors with a hearing aid or cochlear implant
  • Prices: see audio guides

Locker Service and Cloakroom

  • The Museum has a free locker and cloakroom service available at all access points. Visitors can leave coats, bags, umbrellas and other objects that, either for comfort or security reasons, cannot be taken inside the exhibition rooms.
  • The following cannot be left in the lockers:
    • Backpacks, suitcases or bags that are too big to pass through the security control scanner
    • Food or drink
    • Art objects (sketchbooks, sculptures, etc.)
    • Firearms or dangerous materials.
  • The Museum is not responsible for damages or the deterioration of fragile objects inside bags and luggage kept in the lockers
  • For those that make a request, the Museum has baby seats, wheelchairs and free walking sticks available to facilitate the visit

Accessibility

  • The tour around the Museum is adapted for people with physical impairments, with the exception of certain areas connected to the Villanueva building that make adaptation difficult due to their design features. Solutions are currently being analysed.
  • The Museum has adapted toilets available
  • A free loan service for wheelchairs and walking sticks is available in the Locker area
  • A sign guides and audio guides service with hearing loops for people with hearing impairments
  • Personalised Spanish sign language assistance at the tick offices and information points
  • A hearing loop in the Auditorium
  • Development of the El Prado education programme for everyone with specific, teaching and artistic creation activities, for visitors with physical, sensory and intellectual disabilities
  • Spanish sign language interpreters in determined activities within the education area (conferences, key activities, education programmes, visits-workshops for families, El Prado for the young, etc.)
  • Sound amplifiers for people with hyperacusis in the programmed activities inside the exhibition rooms

Infants

  • Baby strollers are available for free at all cloakrooms
  • Diaper changing stations are available in men’s and women’s restrooms
  • Nursing room

First aid

The Museum has a Medical Service available to provide immediate assistance to visitors in case of incidents or accidents that occur during the visit.

Café Prado

Cafeteria and restaurant.

Hours: 10am – 7.30pm

24 December, 31 December and 6 January: 10am – 1.30pm

Prado Café Terrace

Opening dates: March-October (if the weather conditions are appropiate)

Location: outdoor patio by the Jerónimos Entrance

Opening hours: 11am to 8pm

Access: Free (there is no need to purchase a ticket at the ticket office)

Library

Centro de Estudios Casón del Buen Retiro (C/ Alfonso XII 28)

Opening hours: Mondays to Thursdays, 9am to 5pm. Fridays, 9 am to 2.30pm. Summer schedule (from 16 June to 15 September) Mondays to Fridays, 9am to 2.30pm

Auditorium and Conference Room

Capacity: 414 people (Auditorium) and 48 people (Conference room)

El Prado Shop and Bookstore

Hours: 10am – 7.30pm

24 December, 31 December and 6 January: 10am – 1.30pm

Recommendations for your visit

  • Keep your admission ticket in a safe place in case you are asked for it at any time during the visit
  • For your own benefit and that of other visitors do not to use your mobile phone and speak quietly to contribute to the atmosphere of tranquillity and reflection required to enjoy the works of art
  • The hours of maximum influx of visitors is from 11.00 to 13.30

Rules for visitors

The following is not permitted in the Museo Nacional del Prado:

  • Taking photographs or videos in the Museum galleries
  • Bags, backpacks or parcels larger than 40x40cm in the Museum. You can store them in the individual lockers or in the Cloakroom
  • Umbrellas or sharp or piercing items. These items must be stored in the Cloakroom
  • Food and drinks are not permitted inside the Museum except in the Café Prado
  • Baby backpacks and carriers. These should be changed for strollers or prams that are available at any one of the Museum entrances. Parasols on strollers and prams must be closed
  • The use of folding seats or any other type of seat within the galleries without authorisation
 
Ministerio de Cultura. Gobierno de España; abre en ventana nueva
España es cultura Spain is culture
Portal de la transparencia. Gobierno de España
Copyright © 2015 Museo Nacional del Prado.
Calle Ruiz de Alarcón 23
Madrid 28014
Tel. +34 91 330 2800.
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